Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your location:

  • United Kingdom: 5–12 business days
  • United States: 5–12 business days
  • Europe: 7–15 business days
  • Canada: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase. From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to update after shipment.

Delays

While we strive to meet all delivery estimates, delays may occur due to:

  • High order volumes
  • Customs inspections
  • Carrier disruptions
  • Weather conditions
  • Public holidays

We appreciate your patience and understanding should any delays occur.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately.

We cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive at different times. This allows us to ensure the fastest possible delivery from our fulfillment partners.

Contact Us

If you have any questions regarding shipping or your order status, please contact us at:

Email: konaklievaalex@gmail.com

We aim to respond within 24–48 business hours.